Organizational Effectiveness Essay Example | Topics and Well Written Essays - 500 words

Organizational Effectiveness - Essay Example e employees of a Company are motivated and through their efforts, succeed in transforming the prospective client who enters into a business transaction with an organization into an active and loyal customer.(Dufour and Maisonnas, 1997). Customer loyalty is vital because retaining the existing customer is less expensive as compared to wooing new customers. Traditional hierarchical systems of leadership are yielding way to transformational leadership. The older systems were stiff and bureaucractic, often impacting negatively upon the organization by bogging down the timely delivery of efficient service and implementation of policy decisions. But transformational leaders operate along a more diffused style of networking within the organization. They have vision, realize the need for change and inspire others to work cooperatively towards a common goal. (McCollum 2005). Therefore, organizational structure needs to be changed to introduce more networking rather than a hierarchical framewo rk. Customer loyalty is conditioned to a great extent by (a) the level of service received as a function of the expectations of the customer and his perception of the service given to him (Parasuram et al, 1994). Understanding and anticipating present and future customer expectations must be a vital part of organizational strategy in order to ensure maximum efficiency in the provision of service.(Szeinbach et al,1997). Therefore, to improve organizational effectiveness, the model must also incorporate measures to assess customer expectations through a detailed analysis of customer preferences and knowledge of market trends. Furthermore, the model may also incorporate additional measures such as bonuses and incentives to encourage existing customers to stay loyal to the Company. Regular customers provide free. Word of mouth publicity for a business, they are less expensive to service because they are already familiar with existing company procedures and satisfied with the Company’ s

Discrimination in the Workplace Essay Example | Topics and Well Written Essays - 1000 words - 1

Discrimination in the Workplace - Essay Example Therefore being able to show the adverse impact plays a very vital role in discriminatory practice allegations. This adverse impact refers to the total employment process. Those result in a significantly higher percentage of a protected group in the population being rejected for employment, placement or promotion. Along with the above we also need to consider that unfair treatment does not necessarily equal illegal discrimination. If an individual is treated differently from the others than the EEO (Equal Employment Opportunity laws) are being violated. there can be a few specific kinds of discrimination taking place such as discrimination on the basis of cast color or creed , discrimination on the basis of age , sexual discrimination , disability discrimination etc It is quite obvious that if we have employees facing discrimination issues at work and we as management have been unable to recognize or rectify those we can expect the productivity to go down seriously. All of this affects the human mind which in turn affects the human behaviors and perception. Contributing further to the problem is the fact that most victims of discrimination do not sue or complain. Instead they quit or try to avoid situations wherein they would feel discriminated. The discriminators sometimes do not even realize that their behavior is offending others. So in this regard Workplace discrimination training and policies can reduce these problems. In order for us to be able to deal with discrimination effectively we need to follow the simple steps of: Initially becoming aware of the anti discrimination laws, also becoming aware of how you can identify such occurrences at your workplace and try a put an end to them. Secondly, paying very close attention to what exactly the environment is at your workplace then again it being vital that you are able to identify the discrimination occurring at your workplace. You as the management have to be very careful in assessing what is going on around you that are not too visible. In other words try reading between the lines. If you are deciding to give appraisals to a few employees in specific, make sure that all the employees get equal benefit out of your decision.